Privacy Policy
How we collect, use, and protect your information across Renovate Audio products and services.
Table of Contents
Renovate Audio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our products and services — including web applications, desktop software, plugins, AI generation tools, cloud features, APIs, our website, and any future Renovate Audio products or features (collectively, the "Service").
By using the Service, you agree to the practices described in this Privacy Policy.
1Information We Collect
We collect information to provide, improve, and secure the Service. The types of information we collect include:
1.1 Account Information
When you create an account, we collect:
Email address
Username or display name
Password (stored using industry-standard security protections)
Account creation date
Login activity and authentication tokens
1.2 Payment and Billing Information
When you purchase credits, subscriptions, or other paid features, we collect:
Payment method details (processed by third-party payment processors)
Billing address
Transaction history and purchase amounts
Purchase timestamps and subscription status
We do not directly store full credit card numbers. Payment processing is handled by trusted third-party services that comply with industry security standards (e.g., PCI-DSS).
1.3 Usage and Telemetry Data
We collect information about how you use the Service, including:
Features accessed and actions taken
Generation requests and settings (e.g., parameters, mode selections, format preferences)
Credit usage and account balance history
Error logs and performance metrics
Device type, operating system, browser, and software version information
IP address and general location data (country or region level)
1.4 Prompts, Inputs, and Generation Parameters
When you use AI-powered features of the Service, we may collect:
Text prompts, descriptions, or other inputs you submit for AI generation
Generation parameters and configuration settings
Timestamps of generation requests
Note on local vs. cloud processing: Certain products or features of the Service process inputs locally on your device and do not upload user audio or files to our servers. Where local processing applies, we collect only metadata about the generation process rather than the content itself. For features that process content in the cloud, inputs may be transmitted to our servers or third-party providers as necessary to deliver the Service. The applicable processing method is described within the relevant product or feature.
1.5 Generated Outputs and Metadata
When you use AI generation features of the Service, we process and may store certain outputs and related data to deliver and improve the Service. This may include:
AI-generated audio or other outputs, stored temporarily for delivery to you
Generation metadata (such as prompts, settings, model parameters, timestamps, and technical logs) for debugging, security, and quality improvement
Logs of successful and failed generation attempts
For users without an active subscription, generated outputs are typically stored only long enough to deliver them and support short-term technical operations, then deleted or anonymized. For subscribers who have access to cloud storage features, we may retain exported outputs and associated metadata as described in Section 1.6.
1.6 Cloud Storage and Library Data
Where cloud storage features are available as part of a subscription or qualifying plan, we may store:
Exported outputs (such as audio files) associated with your account
Metadata about those exports (such as prompts, parameters, timestamps, internal identifiers, and storage locations)
Playback, access, and re-download activity related to your stored outputs
This information is used to:
- Allow you to view, manage, and re-download exported outputs while your subscription is active
- Provide account history and usage insights
- Maintain the security and integrity of the Service
If your subscription ends, your export history and metadata may remain in our systems, but access to cloud-stored files may be paused or revoked. Stored files may be deleted after a reasonable retention period, as described in Section 4.
1.7 Support Communications
If you contact our support team, we collect:
Your email address
The content of your message
Any files, screenshots, or attachments you provide
Support ticket history
1.8 Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain your login session and authentication state
Remember your preferences and settings
Analyze usage patterns to improve the Service
Support security and fraud prevention
You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of the Service.
2How We Use Your Information
We use the information we collect to:
2.1 Provide and Operate the Service
Process your account registration and authentication
Enable AI-powered generation and other features across our products
Deliver generated outputs, previews, and exports to you
Provide and operate cloud storage and re-download features for qualifying subscribers
Manage your credits, subscriptions, and billing
Provide customer support and respond to your requests
2.2 Process AI Requests
Submit your prompts and inputs to AI providers for processing
Apply moderation and content filtering to inputs and outputs
Optimize generation quality, speed, and performance
2.3 Improve the Service
Analyze usage patterns and feature performance
Identify and fix technical issues
Develop new features and products
We improve our internal systems using aggregated and anonymized analytics to enhance quality, moderation, user experience, and performance. We do not train third-party foundation AI models on identifiable individual user data.
2.4 Ensure Security and Prevent Abuse
Detect and prevent fraud, abuse, and unauthorized access
Enforce our Terms of Service and Acceptable Use Policy
Comply with legal obligations
Protect the rights, property, and safety of our users and the Service
2.5 Communicate with You
Send transactional emails (e.g., purchase confirmations, account notifications)
Provide customer support responses
Send product updates and announcements (you may opt out of marketing communications at any time)
3How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
3.1 With AI and Service Providers
We share prompt data and generation parameters with third-party AI providers to fulfill your generation requests. These providers:
Process inputs solely to generate outputs on our behalf
Do not receive unnecessary personal identifying information
Are bound by confidentiality and data protection agreements
We also share information with service providers that help us operate the Service, including:
Cloud hosting and infrastructure providers
Payment processors
Analytics and monitoring platforms
Email and communication tools
These providers are authorized to use your information only as necessary to provide their services to us.
3.2 For Legal Compliance
We may disclose information if required by law or in good-faith belief that such disclosure is necessary to:
Comply with valid legal requests (e.g., subpoenas, court orders, regulatory inquiries)
Support investigations of fraud, security threats, or violations of our Terms
Protect the rights, property, or safety of Renovate Audio or our users
3.3 Business Transfers
If Renovate Audio is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and, where required, any choices you may have regarding your data.
3.4 With Your Consent
We may share information with third parties where you have explicitly consented to such sharing.
4Data Retention
We retain your information only as long as necessary to:
Provide the Service and fulfill our contractual obligations
Comply with applicable legal and regulatory requirements
Resolve disputes and enforce our agreements
Support debugging, security, and technical improvements
Retention Guidelines by Data Type
Account data: Retained while your account is active, and for a reasonable period after deletion to comply with legal and regulatory requirements.
Prompt data and generation metadata: Retained for a period necessary to provide the Service, improve moderation and quality, and maintain security. Some metadata may be retained in anonymized or aggregated form for analytics.
Temporary outputs (e.g., undownloaded previews): Typically stored only as long as needed to deliver the output and support short-term technical operations, then deleted or anonymized.
Exported outputs for non-subscribers: We generally do not retain long-term copies of exported outputs for users without an active subscription, other than temporary copies needed to deliver the file or support debugging.
Cloud-stored outputs for subscribers: Retained while your subscription is active, subject to storage limits. If your subscription ends or your account is deleted, access may be paused or removed, and files may be deleted after a reasonable retention period.
Payment records: Retained as required by applicable tax, accounting, and financial regulations.
Support communications: Retained for as long as necessary to resolve your issue and for legitimate operational and compliance purposes.
You may request deletion of your account and associated personal data by contacting us. Some information may be retained where required by law, for security or fraud prevention, or in anonymized or aggregated form for analytics and product improvement.
5Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
5.1 Access and Update
- View and update your account information through your account settings
- Request a copy of the personal data we hold about you
5.2 Delete Your Data
- Request deletion of your account and associated personal data
- Note that some information (such as payment records, security logs, and limited usage metadata) may be retained as required by law or for legitimate business purposes
- Deleting your account may remove access to any cloud-stored outputs associated with it
5.3 Opt Out of Marketing
- Unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting us
- You will continue to receive transactional emails related to your account and purchases
5.4 Data Portability
- Request a copy of your personal data in a structured, portable format where applicable and technically feasible
5.5 Withdraw Consent
- Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, contact us at [email protected].
6Security
We implement reasonable technical and organizational measures to protect your information, including:
Encryption of data in transit (TLS) and at rest
Secure authentication and access controls
Regular security assessments and updates
Restricted access to personal data on a need-to-know basis
Monitoring for unauthorized access and abuse
No security system is completely impenetrable. We cannot guarantee absolute security, and you use the Service at your own risk. Please use a strong, unique password and keep your login credentials confidential.
7Third-Party Services
The Service may integrate with or link to third-party websites, services, or tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information with them.
Our use of third-party AI providers is governed by our agreements with those providers. We select providers that maintain appropriate data protection standards, but we cannot fully control their independent practices.
8Children's Privacy
You must be at least 13 years old to use the Service. Users in the European Economic Area (EEA) must be at least 16 years old. The Service is not directed to children under these age thresholds, and we do not knowingly collect personal information from children below them. If we learn that we have collected personal information from a child below the applicable minimum age, we will delete it promptly.
If you believe a child has provided us with personal information, please contact us at [email protected].
9International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different or less comprehensive data protection laws than your own.
When we transfer personal data internationally, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable law, including:
Using standard contractual clauses or other approved transfer mechanisms
Ensuring third-party providers have adequate data protection measures in place
Complying with applicable data transfer regulations, including those governing transfers from the EEA, UK, and Switzerland
10California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of your personal information (we do not sell personal information or share it for cross-context behavioral advertising)
The right to limit use of sensitive personal information (where applicable)
The right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.
11European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), UK GDPR, or the Swiss Federal Act on Data Protection (FADP), including:
The right to access your personal data
The right to correct inaccurate or incomplete personal data
The right to request erasure of your personal data ("right to be forgotten")
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time (where processing is based on consent)
The right to lodge a complaint with a supervisory authority in your country of residence
Our Legal Bases for Processing
Performance of a contract: To provide and deliver the Service you have requested.
Legitimate interests: To improve, secure, and develop the Service, and to prevent fraud and abuse.
Consent: Where you have given clear consent for specific processing activities (e.g., marketing communications).
Legal obligation: Where processing is necessary to comply with applicable law.
To exercise your rights or if you have questions about our legal bases for processing, contact us at [email protected].
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal requirements. When we make material changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you via email or through the Service where appropriate
Post the updated policy on our website
Your continued use of the Service after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised policy, you must stop using the Service.
13Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Renovate Audio
We will respond to your inquiry as promptly as possible, and within any timeframes required by applicable law.
By accessing or using any Renovate Audio product or service, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.