Renovate Audio Support
Questions about billing, your subscription, or your account? Find answers below or email us directly — we're glad to help.
Email support
support@renovateaudio.comSend us your question and we'll get back to you as soon as we can.
Billing & payments
- See your plan, renewal date and purchase history in My Purchases
- Failed payment? Email us and we'll help you update your card — your plan resumes automatically once payment succeeds
- Upgrade to any paid plan for monthly credits that refresh on your billing date
Cancellation & refunds
- Cancel anytime from My Purchases. A short optional survey; you can skip it.
- Access continues through the end of your current billing period
- Your first plan purchase includes a 14-day money-back guarantee on the first payment ($1 on the intro offer); later renewals are non-refundable
- To request a refund, use Cancel or refund in My Purchases, or email us at support@renovateaudio.com with your order details
Account access
- Forgot your password? Use "Forgot Password" on the login page
- Locked out entirely? Email us and we'll help you recover your account
- Need to change your account email? Email us and we'll update it
Credits
- Monthly credits reset on your billing date
- Credits are shared across Sample, Melody, and Vocals
- Paid subscribers get unlimited vocal polish at no credit cost
- Missing credits after payment? Refresh or log out and back in
Common questions
Still have questions?
Email us and we'll get back to you. Billing and refund questions are always welcome. We can also help you sign up, buy a plan or cancel by email if anything on the site is hard to use.
Email support