Renovate Audio Support
Questions about billing, your subscription, or your account? Find answers below or email us directly — we're glad to help.
Billing & payments
- View invoices and payment history in Account Settings
- Failed payment? Update your card in Account Settings — your plan resumes automatically once payment succeeds
- Credit top-ups are a one-time charge and never expire
Cancellation & refunds
- Cancel anytime from My Purchases — no hoops, no hidden steps
- Access continues through the end of your current billing period
- First-time plan purchases include a 14-day money-back guarantee
- To request a refund, email us at [email protected] with your order details
Account access
- Forgot your password? Use "Forgot Password" on the login page
- Locked out entirely? Email us and we'll help you recover your account
- Change your email or username in Account Settings
Credits
- Monthly credits reset on your billing date
- Credits are shared across Sample, Melody, and Vocals
- Paid subscribers get unlimited vocal polish at no credit cost
- Missing credits after payment? Refresh or log out and back in
Common questions
Still have questions?
Email us and we'll get back to you. Billing and refund questions are always welcome.
Email support